Frequently asked questions

Most orders land within minutes of your payment confirming, straight to the player ID you gave us. Delivery can occasionally be delayed by a provider or game-server issue outside our control — if that happens, we'll keep you posted and either complete the order once possible or refund it.

Wherever the game supports it, we look up your ID before you pay and show you the in-game account name that comes back — you have to confirm it's yours before the order goes through. For the few games we can't auto-check, we ask you to confirm the ID yourself. Once something is delivered to a confirmed ID it can't be pulled back, so it's worth double-checking that name.

No — delivery goes straight to your account, not your device, so the game doesn't need to be open.

Yes. If you're signed in, your order history is under Account. Either way, your confirmation carries an order reference you can send us on WhatsApp or email for a status check.

Card, bank transfer, USSD, OPay and PalmPay — all processed through Paystack or OPay, all in Naira. No dollar card, no FX markup.

No. Your card details go straight to Paystack or OPay — Loadax never receives or stores your full card number, PIN, or expiry date. Where a card is used, our processor gives us a one-way fingerprint of it (not the number itself) that we may use internally to notice the same card being used across several accounts. We never use that to automatically block or penalise anyone — see our Privacy Policy for the full detail.

All Loadax prices are in NGN — what you see at checkout is exactly what you're charged, with no currency conversion.

If your order can't be completed — an invalid ID, an unsupported region, or a provider outage — you're entitled to a full refund. See our Return Policy for the complete breakdown.

No — once your currency or item has landed on the confirmed player ID, the order is final. That's true of any top-up service, since nothing can pull it back out of a game account.

It goes back to whatever you paid with, and takes a few business days depending on your bank or payment provider. Where Load Coins were used, that portion is refunded as Load Coins, instantly.

Store credit you earn on Loadax — through the Daily Spin, referrals and promos — that can knock a portion off a future order at checkout. They have no cash value and can't be withdrawn.

Share your invite code or link from your Account page. Your friend gets a welcome bonus when they sign up with it, and you're credited once they verify their email and place a genuine paid order — not just for signing up, which keeps the reward for real customers. Exact reward amounts are shown on your Load Coins page.

You can use them to cover part of an order — the limit is shown at checkout so there's never a surprise.

No — guest checkout is available. An account just lets you save player IDs, see order history, and take part in Load Coins and referrals.

No, nowhere on the platform.

Not in any form we can read back — see the full Privacy Policy for exactly what we collect, why, and the narrow cases where a one-way hash of it is used.

Email support@loadax.com.ng and we'll action it, minus anything we're required to keep for legal or unresolved-order reasons.

Competitive matches for MLBB, CODM, Free Fire and PUBG that you register a squad for, with real prize pools.

Depends on the scrim — some are free, some cost Load Coins. Coin-entry scrims only unlock after your first genuine paid order, to keep entries for real customers rather than free-spin farming.

Any Load Coins you paid as an entry fee are refunded automatically — no need to ask.